Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at Twinklingplanet@outlook.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to return your package. Items sent to us without prior return request will not be accepted. Customers are responsible for shipping costs if there are no manufacturing defects!

You can always contact us for questions about returns at Twinklingplanet@outlook.com .

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the incorrect item so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

14-day cooling-off period European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.